Affordable luxury hotel group Citizen M has launched a new mobile app which enables “contactless stays” in the light of Covid-19. Customers can use the app to check in and out of the group’s properties, pay for all in-hotel purchases, control in-room lights, blinds, temperature and entertainment controls, pre-select rooms, order food and beverage, and request service extras such as pillows and toiletries. The new app forms part of Citizen M’s enhanced safety standards to reassure guests following the coronavirus pandemic, with other measures including moving to an opt-in housekeeping service, disinfectant stations for guests and employees, social distancing signs, and electrostatic sprayers for use in luggage, public areas and guestrooms after checkout. In addition the group has adopted cashless payments across its entire portfolio to limit interaction.