Developed by Entrance Robotics, Pepper is there to help customers understand behavioural recommendations and implement preventative measures, through intuitive and unproblematic conversations. The robot uses clear, unambiguous language, as the company has designed it specifically for human communication. Edeka is pioneering the humanoid customer service in the Hamburg area, as there are currently no other supermarkets that have introduced such a development. The coronavirus crisis has placed our society under exceptional pressures and as such, many companies have been developing innovative digital solutions that help in protecting the community. Many of these digital solutions will be here to stay even after the threat of the virus has eased; Edeka has stated that they are looking to continue using Pepper the robot as a digital service for customers even after the crisis.