This new service is designed to help divorce-related mediation in families, and is suited to the different conflict levels of parent cooperation. This is a new design approach to help people through difficult conversations and to avoid unnecessary conflict. A great example of design that can make a difference in a not so obvious area, and a brave move for a public institution to trust design principles in such an emotional field. The pilot documents an increase in the proportion of child conversations, and 40% of parents in high conflict coming to an agreement through the process. It is more than a digital tool based on algorithms, as it facilitates human contact, e.g. with a psychologist, within the digital service.