A novel platform concept to improve communication between citizens and public representatives.
Moot is a design concept which allows citizens who wish to share their ideas or concerns with public representatives to interact with a conversational interface. An AI-powered client accepts those messages, understands them, and replies back to the citizen on the same channel. Algorithms within the AI client are designed to help the citizen articulate their point, contextualise their thinking, and, where appropriate, answer their question or present them with useful information. The conversation is structured to help the system understand the general intent of the citizen’s issue and to aggregate it with other messages sharing that intent. This greatly reduces the level of noise for public representatives, enabling them to host more thorough conversations with their constituents. By making it easier for public representatives to hear what their constituents are saying, the citizen’s engagement becomes more meaningful and potentially more impactful for both parties.